FAQ's
How can I contact Inveniam?
You can email us at support@shopinveniam.com, where our customer service team will be happy to assist you with whatever you need!
Do you ship worldwide?
Yes, we do offer worldwide shipping.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. All requests after this time will be denied. Once your order is received, you may return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for order processing during holidays and sale seasons. We process orders between Monday and Friday, and they will be processed within 1-3 business days from the order date. Orders are shipped the next business day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive, depending on your location and shipping method.
What if I don't receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, meaning you may be liable for duties and taxes once your order arrives at its destination. Import taxes, duties, and customs fees are determined by your local customs office. Payment of these charges is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For more details, please contact your local customs office.
How do I return an item?
Please contact us at support@shopinveniam.com to initiate a return.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive incorrect, missing, or damaged items, please contact us right away at support@shopinveniam.com. Be sure to include your order number, photographs of the items, and any relevant references. We will do our best to resolve the issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be processed within 7-10 business days after we receive the returned item or cancellation request. If you haven’t received your refund, please contact your bank or credit card company, as it may take some time to appear in your account.
If you have any other questions, feel free to reach out to us at support@shopinveniam.com – we're happy to help!